Customer Representative (CR0126)

Full job description

We are looking for a knowledgeable Customer Care Representative to assist online and walk-in customers. The role involves attending to customer inquiries, promoting our fabric products, building strong customer relationships, understanding customer needs, and ensuring customer satisfaction while representing the brand professionally. This is a great opportunity to grow a long-term career with us. Requirements

• Minimum of BSc or HND in marketing or any field
• Proven experience in sales or customer service (an advantage)
• Strong communication and interpersonal skills
• Ability to sell to online and walk-in customers
• Good negotiation and persuasion skills
• Customer focused with a positive attitude
• Ability to meet and exceed sales targets
• Basic computer skills (WhatsApp, email, POS systems)
• Good understanding of products and market trends
• Ability to work independently and as part of a team
• Professional appearance and good time management skills
• Integrity, honesty, and strong work ethic
• Previous retail or online sales experience
• Knowledge of social media selling (Instagram, WhatsApp Business, etc.)
• Willingness to learn and adaptEmployee Benefits

We value our team and are committed to creating a supportive and rewarding work environment.

Here are some of the benefits you can enjoy as part of our team:

* Training & Development Access to regular workshops covering textiles, customer service excellence, and fashion industry trends to help you grow your skills.

*Competitive Salary We offer fair and attractive compensation aligned with industry standards.

*Annual Performance Bonus Enjoy a yearly bonus based on individual and company performance.

*Paid Time Off Inclusive of vacation days, public holidays, and sick leave to support your well-being.

*Exclusive Staff Discounts Enjoy special discounts on all fabrics and related products. Sales Incentives & Team Bonuses Get rewarded for hitting individual or team sales targets with performance-based bonuses.

Career Advancement Opportunities We provide clear pathways for growth—from entry-level roles to management positions.

Birthday Celebrations We make your special day memorable with cakes and a team celebration.

Pay: ₦70,000.00 - ₦80,000.00 per hour

Work Location: In person