Customer Service & Price Desk Manager (CSD0126)

About the Role

• We are looking for a proactive and detail-oriented Customer Service & Price Desk Manager to oversee customer experience and pricing operations. This role is critical in ensuring service excellence, accurate pricing, and efficient resolution of client inquiries within our logistics network.

Key Responsibilities

• Manage and supervise the customer service team to ensure prompt and professional response to inquiries
• Handle escalations, complaints, and service recovery to maintain high customer satisfaction
• Oversee the pricing desk, ensuring accurate and competitive pricing for logistics services
• Develop and implement pricing strategies in line with market trends and company objectives
• Prepare and analyze pricing reports, cost structures, and service performance metrics
• Collaborate with operations and sales teams to align pricing with service delivery
• Maintain strong relationships with key clients and provide tailored solutions
• Ensure compliance with company policies and service standards

Requirements

• Bachelor’s degree in Business Administration, Logistics, or a related field
• 3–5 years of experience in customer service, pricing, andlogistics operations experience
• Must have managerial experience in a previous role or present role
• Strong analytical and numerical skills
• Excellent communication and leadership abilities
• Proficiency in Microsoft Excel and CRM tools
• Ability to multitask and work in a fast-paced environment
• High level of attention to detail and problem-solving skills
• Must reside in or be proximate to Ajao Estate and its environs.

Method of Application

Interested and qualified candidates should send their CV to: dglhrexecutive@gmail.com  using the Job Title and location (Igando) as the subject of the mail.