Customer Service Representative (CSR0126)

Full job description

• We are seeking a friendly, proactive, and customer-focused Customer Service Representative to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving complaints, and ensuring a positive customer experience across all communication channels.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in-person
• Resolve customer complaints in a timely and professional manner
• Provide accurate information about products and services
• Maintain proper records of customer interactions and transactions
• Follow up with customers to ensure satisfaction
• Escalate complex issues to the appropriate department when necessary
• Support administrative tasks related to customer service operations

Requirements

• Minimum of OND/SSCE/GCE/NECO/HND/BA/B.Sc in any discipline
• 0–2 years experience in customer service or related field (fresh graduates can apply)
• Strong communication and interpersonal skills
• Good problem-solving abilities
• Basic computer knowledge (Microsoft Office, email, etc.)
• Ability to work in a fast-paced environment
• Must be resident in Lagos or willing to relocate .

Method of Application 
Interested and qualified candidates should send their CV and Documents to: pmpmanagemententerpriseshr@gmail.com using the Job Position as the subject of the mail.