The Team Lead – Collections will be responsible for overseeing the collections team, ensuring effective recovery of outstanding debts while maintaining strong customer relationships.
The role involves managing collection strategies, supervising team performance, and ensuring compliance with company policies and regulatory standards.
Key Responsibilities
Lead and manage the collections team, ensuring targets for debt recovery are met.
Develop and implement effective collection strategies to improve recovery rates.
Monitor team performance through KPIs, call reviews, and performance reports.
Handle escalated delinquent accounts and negotiate repayment arrangements with customers.
Ensure all collection activities comply with regulatory requirements and company policies.
Prepare and present collection performance reports to management.
Train, mentor, and coach collection officers to improve productivity and efficiency.
Collaborate with risk, operations, and customer service teams to resolve account issues.
Ensure proper documentation and tracking of all collection activities.
Requirements
Requirements
Bachelor’s Degree in Business Administration, Finance, Economics, or a related field.
5–8 years experience in collections, credit risk, or loan recovery.
At least 1–2 years in a supervisory or team lead role within collections.
Strong negotiation and conflict resolution skills.
Experience managing collection KPIs and performance targets.
Strong analytical and reporting skills.
Ability to lead a team in a high-pressure, target-driven environment. Preferred Experience
Experience working in fintech, microfinance, lending, or financial services.
Knowledge of consumer lending and loan recovery processes.
Familiarity with collection systems and CRM tools.
Benefits
Competitive salary and performance incentives
Opportunity to work in a fast-growing fintech environment
